Monday, March 24, 2014

Cafe Review # 2 - Cafe Coffee Day, CST

About the Café

Café Coffee Day is division of India's largest coffee conglomerate, the Amalgamated Bean Coffee Trading Company Limited (ABCTCL), popularly known as Coffee Day. With Asia's second-largest network of coffee estates (10,500 acres) and 11,000 small growers, Coffee Day has a rich and abundant source of coffee. This coffee goes all over the world to clients across the USA, Europe and Japan, making us one of the top coffee exporters in the country.

Their mission is to be the best Cafe chain by offering a world class coffee experience at affordable prices.


Source: Google Images

My Thoughts

Just a few days back I had written about my miserable and bitter experience at the outlet at Fort, Mumbai. I simply found that they were not even near to getting there anytime soon. Or if I can say with the kind of service they offered they have a misplaced mission.
Whereby having a dilemma whether should I still be loyal to the substandard service provider like CCD or should I give a fare chance to Starbucks and see how I am impressed?
Even then the ardent CCD follower in me pushed me to give them another chance and blame the circumstances and not the café.
Believing in the above thought my mind followed my heart and took me to CCD Café opposite CST station at Mumbai.
One of my friends who had alongwith me encountered with substandard service at the previous occasion had also accompanied this time.
Rest assured that it was one off occasion that we had such a bad day at otherwise customer friendly and excellent service provider without any   preconceived notion we reached the counter for placing our orders and to over utter disappointed met with the same sub standard service this time around to. We were bemused to know that whatever we tried to order from hot coffees, cold coffees to chocoholicas was not in the “have it here” mugs or glasses, as the case may be, but will only be served in the “take away” paper glasses. What left us baffled was the reason given for the same was that all the crockery for serving the same was broken and destroyed. However the same has been indented but has yet not been made available due to the company process is what the staff claimed.
So for example, if we ordered an Irish Coffee, then the same would not be made available in the layered form as it is required to be, but will simply be poured in the take away paper glass. We were however assured that the cold beverages can be made available in their prescribed manner and in appropriate cutlery. But to our astonishment our ordered was placed before us in the same “take away” paper glasses.
So now my inclination towards Starbuck is surely increasing by the day with such increasing sub standard service and lethargic approach.

Fruit Verdict

The bitter experience unfortunately continued and got bitterer.
Source:Google Images

Stars: (for the only reason that my friends Masal Chai was served right and was only

               positive, if I could say so)


- KARAN

11 comments:

  1. Yup.....CCD brand is surely going down by the day......It reminded me of the govt services in good old days.

    ReplyDelete
    Replies
    1. true that Tapo, there may be lot of such incidents which may not have been reported

      Delete
  2. I'm so glad you started the restaurant review section here, Karan and are posting more regularly...Very good review...this is really upsetting coming from service providers like CCD....I had similar experiences with Barista...they once served me a rotten piece of cake and then the item called Swiss hot chocolate was a plain mug of Bournvita :( Thoroughly disappointed.

    ReplyDelete
    Replies
    1. hey Swarnali this coming from you means a lot :)
      I hope you liked my "About Me".

      I am trying my level best to improve, next on the list is the atoz challenge :)

      Delete
  3. CCD is highly non-standard in the sense that their quality ad preparation is not same across times or outlets. It varies a lot

    ReplyDelete
    Replies
    1. I am sure it would be more depressing once more people start voicing out their experiences.

      welcome to scribble Hrishi...keep reflecting :)

      Delete
  4. Oh that is sad. CCD was one place I loved going. But, doesn't Starbucks also serve in paper cups and plastic cups? Well, here in US, it does. But, I love going there for the taste which is unmatched.

    ReplyDelete
    Replies
    1. Starbucks does, but one cant even think of comparing the quality of the mugs/cups and the service provided by them with that of CCD.

      And as admitted by you the taste also is unmatched!

      Apart from that they provide you customized beverage and a notch higher price than that of a regular beverage at CCD.

      Delete
  5. पैसेवाले कैंडिडेट्स ,
    मेकअप लगाके
    कांच कि पार्टीशन के पीछेसे
    झूठा हस्नेवले कैंडिडेट्स,
    क्रीम लगा लगाके फेअर और लवली
    दिखनेवाले कैंडिडेट्स,
    और कॉफी के नाम पर
    वोही वोही चीज़ कागज़ कि नाव में देनेवाले ,
    आप को क्या समझेगा ,
    आम भाजी
    काँटेवाले करेला कैंडिडेट्स,
    APMC के दाम के नीचे
    खंदें झुके हुए ,
    नमक के पानी में कभी कभी डुबाकर
    काट काट कर ,
    या कभी भर भर के
    चुनाव कि गर्मी में जले हुए
    लोग कैसे होते है ?

    ऐ CCDवालों
    हम हरे है, रंगीन है , लेकिन फिर भी जीते है। …

    ReplyDelete
    Replies
    1. hahaha, loved it..ekdum bhannat aahe
      the protest is registered and enquiry is ordered and outcome awaited :P
      therefore in no position to comment until then :P (election flavored)

      Delete
  6. पैसेवाले कैंडिडेट्स ,
    मेकअप लगाके
    कांच कि पार्टीशन के पीछेसे
    झूठा हस्नेवले कैंडिडेट्स,
    क्रीम लगा लगाके फेअर और लवली
    दिखनेवाले कैंडिडेट्स,
    और कॉफी के नाम पर
    वोही वोही चीज़ कागज़ कि नाव में देनेवाले ,
    आप को क्या समझेगा ,
    आम भाजी
    काँटेवाले करेला कैंडिडेट्स,
    APMC के दाम के नीचे
    खंदें झुके हुए ,
    नमक के पानी में कभी कभी डुबाकर
    काट काट कर ,
    या कभी भर भर के
    चुनाव कि गर्मी में जले हुए
    लोग कैसे होते है ?

    ऐ CCDवालों
    हम हरे है, रंगीन है , लेकिन फिर भी जीते है। …

    ReplyDelete

~ Thanks for sharing your thoughts, keep reflecting ~

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